At Aromaan Scented, your satisfaction is our top priority. We take pride in offering high-quality fragrances and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to assist you. Please carefully read our refund and return policy outlined below:

Eligibility for Returns

  1. Return Window:
    You may return any unopened and unused products within 30 days of the purchase date for a full refund or exchange.
  2. Conditions for Returns:
    • The item must be in its original packaging, unused, and in a condition suitable for resale.
    • Any opened or used perfume bottles are non-returnable due to hygiene and safety regulations.
  3. Defective or Damaged Products:
    • If your product is defective or arrives damaged, we sincerely apologize for the inconvenience.
    • Please contact us at aromaanscented@gmail.com within 7 days of receiving your order, providing details and images of the defect or damage. We will arrange for a replacement or refund based on the situation.

How to Initiate a Return

  1. Contact Us:
    • Email us at aromaanscented@gmail.com with your order details, including the order number, product name, and reason for the return.
  2. Approval Process:
    • Once your return request is reviewed, we will provide you with a return authorization and instructions on how to send the product back to us.
  3. Shipping Costs:
    • Customers are responsible for the shipping costs for returning the item unless the product is defective or damaged.
  4. Refund Processing:
    • Upon receiving the returned product and verifying its condition, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

Exceptions to the Policy

  • Final Sale Items: Products purchased on sale or during promotional events are non-returnable unless defective or damaged.
  • Hygiene Concerns: Opened perfume bottles or products that have been used are not eligible for returns or exchanges.

We value your trust and aim to ensure that your experience with Aromaan Scented is smooth and satisfying. Should you have any questions or concerns about our return policy, please don’t hesitate to reach out to us at aromaanscented@gmail.com.

Thank you for choosing Aromaan Scented—where every bottle is a fragrant masterpiece!